HomeAway Off-Platform Bookings
HomeAway has introduced a new 10% charge for off-platform bookings. Any leads generated through HomeAway that book through other means are subject to this fee. The followoing document explains what counts as off-platform and what bookings through Lodgix would be subject to the fee.
Bookings that would be subject to the fee
There is only one situation in Lodgix that would trigger the 10% off-platform charge. That would be if the Referrer field in the Guest Control Panel is MANUALLY changed to "HomeAway Lead".
This field exists to allow you to give credit to HomeAway for a booking that occured off platform. This allows you to receive the credit for converting that lead to a booking, which helps your overall listing ranking with HomeAway. It really comes down to a business decision on your part if the credit is worth the 10% fee.
Bookings that would not be subject to the fee
The following bookings / situations will not count as off platform bookings and will not trigger the 10% fee...
- Bookings made via HomeAway Online Booking, through the Lodgix integration. These bookings are still made on HomeAway and even though payment is run outside of their site, the bookings do not count as off-platform and there will be no fee.
- Bookings from your website that answer "HomeAway" to the "How did you hear about us?" question. This data is not passed onto HomeAway.
- Any guest name information included in iCal feeds. HomeAway does not use this information to match guests to searches run on their site.
- Any bookings that did not originate through HomeAway OLB. Lodgix does not and will not be sending any non-HomeAway booking data to HomeAway.