Airbnb Integration

Items to Consider BEFORE Connecting Lodgix to Airbnb

  1. Lodgix will bill your credit card on file for 1% of every booking that originates from Airbnb, this is in addition to the Airbnb host service fee.
  2. Please review the Airbnb cancellation policies closely before committing to their program.  Airbnb offers five different cancellation policies that are available to users of the integration.  Host service fees increase if you wish to get paid earlier and have more strict cancellation policies (see below).
  3. Unlike our other channel integrations, Airbnb does NOT share guest credit card data with Lodgix. Lodgix will receive payout notifications, but only 24 hours after guest arrival (or 30 to 60 days before arrival depending on the cancellation policy chosen) , which is when funds are released to the subscriber by Airbnb.  Payout amounts will be posted to the Lodgix invoice.
  4. All Airbnb payout amounts are reduced by the host service fee - which is generally 3%, but may range between 3-5% depending on the cancellation policy selected by the Host. The host service fee is calculated from the booking subtotal (before fees and taxes) and is automatically deducted from the payout to the Host.
  5. Lodgix cannot send any taxes or fees to Airbnb, only rates and minimum night rules.  Additionally, Airbnb supports just one fee, a  "Cleaning Fee".  The cleaning fee can only be a flat amount.  Airbnb suggests using the cleaning fee as a "catch all" fee to include any other fees which might be normally assessed to the guest.
  6. Airbnb SUPPORTS any automated last minute discounts setup in Lodgix.
  7. Airbnb DOES NOT SUPPORT any automated length of stay discounts setup in Lodgix.  NOTE:  This is a limitation of the integration as length of stay pricing IS supported when NOT connected to any software system.   They've said they hope to offer LOS pricing via their integration soon.
  8. Airbnb will collect sales and use tax in many areas.  To check whether your area is supported, please read this article at Airbnb.
  9. Full availability is synced between the two platforms. However unlike our other integrations, Airbnb does not fetch from us, we will push to them. When modifications occur on rates or availability, we queue the changes and push the data to Airbnb at various intervals throughout the day.  Airbnb checks for availability with Lodgix, in real-time, before every reservation.   NO ICAL IMPORTING OR EXPORTING IS NEEDED WHEN USING OUR AIRBNB INTEGRATION.
  10. Invoices created on Lodgix  from Airbnb bookings will not always match the Airbnb invoice.  It should be close in most instances, but some tweaks to your business model may be required to get the invoices to match.
  11. Airbnb does not want inventory from all areas.   If your community is currently experiencing legal issues with vacation rentals and / or Airbnb in particular, odds are good they will not accept your listings.   The list is mostly comprised of very large cities like New York City.

Getting Started

If you’re new to Airbnb, please go to Airbnb and sign up for a new account.

You’ll first create an Airbnb account. Then you’ll connect your Airbnb account to your Lodgix account. Finally, you’ll use your Lodgix listings to create new Airbnb listings.

If you already have an Airbnb account, please connect your existing Airbnb account to Lodgix. Once connected you will map your Lodgix listings to your existing Airbnb listings.

Connecting an Airbnb account to Lodgix

The connection process must be initiated through Lodgix by clicking the “Connect with Airbnb” button within Lodgix at Settings > Channel Management >Integrations > Airbnb.

Sign in to Airbnb using your email address and Airbnb password

Allow the connection between your PMS and Airbnb

Lodgix is connecting to Airbnb and your listings are now being imported to Airbnb. This can take a few minutes.You will receive an email from Airbnb when it is done.  Click on the link in the email to finish setting up your listings on Airbnb. You may need to sign in to Airbnb again  if too much time has passed.

On the Airbnb listing sync page you’ll see each listing that was imported from Lodgix.

 

The first thing you want to do is select which listings you want to activate on Airbnb. You can do this by checking each box individually OR by selecting all listings.

Next, go to the "What to Sync" area of the import interface.

There are two different ways to manage your Airbnb listings: “sync everything” or “limited sync.”

“Sync everything” means you will manage content, rates and availability from Lodgix.

“Limited Sync” means you will only manage rates and availability from Lodgix. With this option, you will be able to manage content within your Airbnb account and not have it overridden by Lodgix. After you make this choice, you will be able to adjust the choice at a later date. The content changes you make on Airbnb will not be pushed back to Lodgix.

Go to the Sync To Column

There are two ways to sync listings to Airbnb. Under the“Sync to” section you can:

a. choose to map a PMS listing to an existing Airbnb listing, by searching for the appropriate listing in your Airbnb account, or;

b. you can choose to Sync to a “New Listing” which will create a new listing on Airbnb

Click the Sync All Listings button in the top right corner

You can also sync individual listings using the sync button on each row.

  1. Lodgix will timestamp the day the feed was enabled.
  2. Rate/Rules Export Period: Choose how far in advance you want to export your rates. Note: If you have the Rates/Rules Export period set to 12 months or less, anything beyond 12 months will be blocked and not bookable on Airbnb. That is the best option.  If you choose the 18 month option, ALL dates will be bookable. Lodgix however will only send rate / rule data for the first 18 months. Booking will be allowed for any date, however if the reservation is 18 months or greater in the future, the default rate will be used which could be significantly different than the actual rate you might have in place for that period of time.
  3. Enter your Airbnb house rules
  4. Set your Airbnb cancellation policy.
  5. Rate Multiplier: You can raise the rates set in Lodgix for your listings on Airbnb. For example a rate multiplier of 1.10 will increase your rates by 10% for your Airbnb listings. The original rate set in Lodgix will still be used for all other channels.
  6. You can elect to set a base number of guests included in the rate, and then charge per person for additional guests beyond that number.
  7. Cleaning Fee: Airbnb allows one fee to be used beyond the rates you have setup for your properties. That fee can be set here.  If you are using the Lodgix damage protection products, this fee will be added to any cleaning fee you set.
  8. Use Marketing Title: Select whether to use your property name or property marketing title as the title on Airbnb
  9. Status: This will show you the status of your Airbnb listing. Once it is "Created - Approved" your listing is all set.

Cancellation Policies

Airbnb cancellation policies are unrelated to Lodgix cancellation policies and are noted below.   BEFORE USING AIRBNB PLEASE REVIEW THE AIRBNB CANCELLATION POLICIES CLOSELY as they are very very different than our other channel partners and also very different from the way most are accustomed to when renting a vacation rental.   They are very pro-guest.  

Amenities Mapping

Airbnb provides the following list of amenities which we've mapped to Lodgix amenities automatically:

    'Kitchen': 'kitchen',

    'Internet - Hi Speed': 'internet',

    'Internet - Wireless': 'wireless_internet',

    'Television': 'tv',

    'Towels Provided': 'essentials',

    'Linens Provided': 'essentials',

    'Heating': 'heating',

    'Air Conditioning': 'ac',

    'Washing Machine': 'washer',

    'Clothes Dryer': 'dryer',

    'Parking': 'free_parking',

    'Satellite / Cable': 'cable',

    'Breakfast Included In Price': 'breakfast',

    'Theme Family': 'family_friendly',

    'Wheelchair Accessible': 'wheelchair_accessible',

    'Elevator': 'elevator',

    'Fireplace': 'fireplace',

    'Communal Pool': 'pool',

    'Heated Pool': 'pool',

    'Private Pool': 'pool',

    'Jacuzzi': 'jacuzzi',

    'Fitness Center': 'gym',

    'Iron and Board': 'iron',

    'Hair Dryer': 'hair-dryer'

Once you’re ready to list your properties on Airbnb, push the + Create button next to each property to create a listing for that property on Airbnb. If you’ve completed the process successfully, your listings will begin a mandatory review process prior to being live on Airbnb.  Please reach out to your Airbnb market manager and request that they approve your listing(s)

Instant Book for Channel-Connected Hosts

All listings you distribute to Airbnb via Lodgix will be automatically enabled for ‘Instant Book.’ This means Airbnb will automatically confirm a guest reservation if your listing shows calendar availability for the appropriate dates. If for any reason you are uncomfortable with your guests, or if they violate your House Rules, you may work with your Market Manager to cancel the reservation without penalty.

Listing Review Process

All Airbnb listings being managed via Lodgix must meet a minimum set of criteria prior to being live on Airbnb. The process of evaluating a new listing at Airbnb is pretty much real-time and should take just a few minutes. You will be notified via email once your listings are live on the platform. If your listings were rejected, you will have an opportunity to modify the content and resubmit. As soon as your listings are approved, they will begin appearing in search results on airbnb.com.

Airbnb Listing Minimum Requirements

Airbnb expects their Channel-connected listings to meet a set of minimum content requirements, including:

  • Minimum 8 characters in Listing Title
  • Minimum 50 characters in Listing Description
  • Minimum 70 days available with the next 365 days
  • 7 or more images
  • At least 3 photos have a minimum resolution of 1024 x 683 pixels @ 72 dpi
  • 5 or more amenities

Airbnb does not allow hosts to connect via Lodgix in select urban destinations. For more information on the minimum listing requirements or regional restrictions, please contact your Market Manager.

Instant Book and Channel-Connected Listings

All channel-connected listings are automatically enabled for “Instant Book.” This means that a guest reservation inquiry will be instantly confirmed as long as your listing calendar shows availability. Airbnb listings enabled for Instant Book convert at a rate almost 2x higher than a listing that requires hosts to confirm a reservation. It also boosts your performance in the Airbnb search ranking.

If for any reason you are uncomfortable with your guest, or they violate your host rules, you may cancel your reservation without penalty. Please reach out to your Market Managers for support or questions regarding Instant Booking reservations.

Managing Guest Communications

Airbnb guests and hosts may communicate with each other via the Airbnb messaging platform. Today, Airbnb does not pass messaging data through their API, which means you may not be able to manage your Airbnb messages via Lodgix.

To respond to guest messages, you can log into airbnb.com and reply via your user inbox. We also recommend configuring your account to receive email and/or text notifications every time a guest contacts you. You can set this up by navigating to the “Account Settings” portion of your account. Any users with email notifications enabled can respond to Airbnb messages by replying directly to email notification. Airbnb does not allow for hosts to use the message system to transfer contact information like email addresses, phone numbers or links to direct websites prior to a confirmed booking.

Post-Booking Communication

Once an Airbnb booking is confirmed, a guest will be able to view the property address, check-in instructions, and House Manual on the Airbnb platform. Airbnb will also provide you with the guest’s phone number details, and share your preferred phone number with the guest to facilitate better communication before and during your trip.

Airbnb generates a platform-specific email alias for each user that can be emailed directly. This means you can communicate to guests without logging into the Airbnb platform. This email address expires 2 weeks (14 days) after a trip is complete.

Excluding Airbnb Reservations from Lodgix Triggers

Because Airbnb does not share guest credit card data and instead collects guest payments themselves, Lodgix invoicing and guest communications can be distrupted.   It will be important for users of the Airbnb integration to exclude Airbnb reservations from many of their normal guest communication processes, especially those emails related to payment due remainders, etc..

Please make sure to add an exception to all triggers in Lodgix in which you do not wish Airbnb guests to receive those emails.

Airbnb Troubleshooting

Smart Pricing

Smart pricing must be turned off within your Airbnb listing.  Failure to disable smart pricing will fail to sync the rates setup in Lodgix with your Airbnb listing.