Lodgix.com Manuals & TutorialsUser Manual Inquiry Management & AutomationSetting Up TripAdvisor Inquiries to Work with Lodgix Inquiry Management

Setting Up TripAdvisor Inquiries to Work with Lodgix Inquiry Management

Note:  TripAdvisor comprises Flipkey.com, VacationHomeRentals.com and HolidayLettings.co.uk.

TripAdvisor publishes an inquiry feed.  TripAdvisor requires 5 or more listings to participate in the feed.   All inquiries from TripAdvisor, Flipkey.com, VacationHomeRentals.com and HolidayLettings.co.uk will be included in the feed.

If you have less than 5 properties you are welcome to ask TripAdvisor to put you on the feed, however we cannot guarantee they will do it.

Get Integrated to TripAdvisor

Please follow the instructions for getting integrated to TripAdvisor.  This is the first step.  Without getting integrated to TripAdvisor there is no way for us to pull inquiries into Lodgix.  I

Enable the TripAdvisor Inquiry Feed

Go here:

http://www.lodgix.com/system/partners/flipkey/

Enable the inqury feed, enter your TripAdvisor account id and click Validate to confirm it's in the feed.  If it does not validate, it's not in the feed and you need to contact TripAdvisor at pmsupport@tripadvisor.com.

FlipKey Response Metrics

FlipKey Response Metrics

All inquiries responded to via Lodgix will count towards your FlipKey response metrics.

How does the response rate work?

In order to calculate an accurate response rate, you’ll need to respond to each inquiry and booking request (we recommend within 24 hours!). To receive credit for responding:

  • Reply directly to the inquiry notification email
  • Reply via the FlipKey app
  • Reply via your FlipKey message Inbox
  • Accept or decline booking requests

How is my response rate calculated?

Your response rate is calculated based on the number of inquiries and booking requests responded to within 24 hours out of the last 20 inquiries and booking requests received. Your response rate is based on all properties you list on FlipKey, and you do not receive a separate rating per listing. The response rate does not include any inquiries or booking requests from the last 24 hours, since these are still considered open.

For example, if you reply to 15 out of 20 inquiries and booking requests, then your response rate will be 75%.