Manually Requesting a Payment from a Guest

Most guest payments are processed using the card on file in the Billing tab of the guest control panel. However, Lodgix also provides the ability to manually request a payment from a guest. This is useful for manually entered reservations that do not have any cc details on file, guests who are splitting the cost of the reservation among several people, or situations where the guest wants to pay their balance with a different card than they used for their deposit.

Configure the Payment Request Email

The Payment Request email can be found under Settings > Templates > Email.

You can customize the email with your own text, and use the [PAYMENT_REQUEST_AMOUNT] and [PAYMENT_REQUEST_LINK] merge tags to populate the payment link and amount requested.

Request Payment from the Guest

From the Transactions tab of the guest control panel, select the Request Payment option.

Fill in the Payment Request form and click send.

This request will be recorded in the Conversations tab of the guest control panel.

Guest Payments

The guest will receive an email containing a link to the payment form where they will enter their credit card details.

Once payment has been submitted, a thank you page will be displayed. The guest will be offered travel insurance if they have not already purchased it.

The transaction will be recorded and displayed in the Transactions tab of the guest control panel.


Once the payment has been submitted, you will receive an email notification as well as a text notificaiton if you have a phone configured to receive SMS alets from Settings > Important Settings > Bookings.