Marketing

At times it can be beneficial to collect marketing data from guests.   For example, perhaps it would be helpful to ask the guest how they heard about the property, or what is the purpose of their trip. This type of internal data can be collected with each reservation.

Settings > Important Settings > Marketing

Settings > Important Settings > Marketing
  1. Define the question.
  2. Default answer (set within the list of possible answers).
  3. Description of the question. Displayed with the question when a guest books online.
  4. Option to display to the guest when booking online.  If not checked, the guest will not see the question.
  5. Option to display within the guest control panel for each invoice.  If checked, the answer provided by the guest will be displayed on Setup tab of the guest control panel.
  6. Add your list of answers.
  7. Select a default answer.
  8. Save.

What the Guest Sees When Booking Online

What the Guest Sees When Booking Online

What the Property Manager Sees Within the Guest Control Panel

What the Property Manager See Within the Guest Control Panel

Overlaying Question Results on the Internal Calendar Tape

Overlaying Question Results on the Internal Calendar Tape

Within Calendar Tape > Configuration Options > Color Assignments there is an ability to customize the colors of each reservation displayed on the calendar to correlate with the answer provided to the custom question.

Read more about this feature here in the section titled Calendar Tape Invoice Color Assignments.