Setting Up HomeAway Inquiries to Work with Lodgix Inquiry Management
Routing your HomeAway & VRBO inquiries through Lodgix is done by integrating to HomeAway. That method is only available to Lodgix subscribers with 5 or more properties. The five property rule is a HomeAway requirement. At times they offer some flexibility ofr lower numbers of properties, it never hurts to ask them!
The HomeAway Integration
Once you've followed the instructions for integrating directly to HomeAway and you've confirmed that the feed is connected and live, the inquiries will be begin to flow into your Lodgix inquiry dashboard.
NOTE: Once you are integrated with Lodgix, you will receive two notificationss - one from HomeAway and one from Lodgix. You will want to reply to the guest from the Lodgix email.
To remove the duplicate notifications from your inbox, HomeAway will allow you to change the email address to which they send their inquiry notifications. It is a good idea to send the inquiry notifications from HomeAway to an alternate email which can be used as a backup in the event there is any disruption in the Lodgix inquiry service.
Update the email address where inquiries are sent at HomeAway
HomeAway allows you to have a unique email addresses for each listing. You'll need to edit your listing within HomeAway / VRBO and navigate to the Contact area of listing setup.
Updating Inquiry Email Address at HomeAway
Paste the email address to be used to send the duplicate inquiry notifications into the box noted above.