Booking.com Integration

Some things to note about Booking.com:

  1. Booking.com charges commissions of 15% - 17% and bills the property manager directly each month.
  2. Lodgix will assess an additional 2% commission, which will be billed to the credit card on file at Lodgix, once per month.
  3. Booking.com will not allow reservation cancellations by the property manager, only the guest can cancel. Canceling a Booking.com invoice on Lodgix will not cancel that booking on Booking.com.  Booking.com will still bill you for the booking, even though it has been canceled on Lodgix. Only the guest can cancel a Booking.com reservation and they must do it from within Booking.com.
  4. Reading this entire manual is important to avoid some annoying Booking.com issues and to understand the relationship between Lodgix, NextPax and Booking.com.
  5. Booking.com does not collect guest address data , the guest email or the credit card security code (CVC) by default.   You must contact Booking.com and ask them to make the guest email, the guest address and the guest credit card security code mandatory fields for all bookings.  This is an important step.  Failure to make those fileds mandatory will result in bookings not being transferred to Lodgix which would result in double bookings.
  6. If you are new to Booking.com, you can register here: https://join.booking.com/build-group/partner.html?aid=1149953

Important Note About Booking.com / Lodgix Invoices

Booking.com does NOT dynamically query the Lodgix API to generate guest quotes.   They rely on a static rate table which is extremely antiquated and inefficient.   As a result Lodgix cannot send tax, deposit or fee data to Booking.com.   We can only send rate and availability data to them.  Therefore it is the responsibility of the property manager to setup the correct taxes and fees on each property on Booking.com.

** Using the two way sync (described below) Lodgix will create an invoice on Lodgix from any bookings that originate on Booking.com.  However that invoice will reflect all of the rates, fees, taxes, etc.. that exist on Lodgix and ignore what was quoted on Booking.com.   IT IS YOUR RESPONSIBILITY TO ADJUST THE INVOICE TOTALS ON YOUR LODGIX.COM INVOICE TO MATCH THE INVOICE TOTALS FROM BOOKING.COM. **

ADDITIONAL NOTES:

  1. Lodgix multi property units are not supported in the Booking.com feed.  Only single property setups are supported.

Booking.com = Two Way XML

Booking.com = Two Way XML

Unlike our integrations with HomeAway and Flipkey, Lodgix can sync only rates, availability and bookings / cancellations made on Booking.com into Lodgix.

The sync is a two way sync.  Any reservation created on Lodgix will block off those dates on Booking.com and any bookings created on Booking.com will create invoices on Lodgix (however as noted in a previous step, the Lodgix invoices will not match up with Booking.com invoices.)

All property marketing content and images will need to be setup independently on the Booking.com extranet.   Here is the URL:

https://admin.booking.com/

For vacation rental owners and mangers, it makes the most sense to setup each property as a separate booking.com extranet.  Booking.com can consolidate all accounts under one "master login".

Lodgix + NextPax = Booking.com

Lodgix + NextPax = Booking.com

Lodgix has partnered with NextPax.com, to liaison with Booking.com. NextPax is a channel manager.  They have access to many channels.  They provide the technology that allows Lodgix to interface with Booking.com.

How Much Does it Cost to Use Booking.com?

How Much Does it Cost to Use Booking.com?

Booking.com will charge a 15% commission on every booking originating from Booking.com.  This amount will be billed directly to you via the Booking.com extranet.

Lodgix.com will charge an additional 2% commission on every booking originating from Booking.com.  This fee covers the channel manager fee from NextPax.com.   This amount will be billed to the credit card on file at Lodgix once per month.   A billing statement will be made available within the settings > manage billing area of Lodgix.   The Lodgix 2% fee will only be collected on completed stays.  

Step #1:  Enable the Booking.com Integration Within Lodgix

Step #1:  Enable the Booking.com Integration Within Lodgix

To enable the Booking.com integration, please go to settings > channel management > integrations.

Once the feed is enabled, the terms and conditions will be displayed in a separate window.  The core of the T&Cs is making sure that each Lodgix subscriber understands that there is an additional 2% fee from Lodgix (in addition to any fees from Booking.com) to utilize the Booking.com feed.   The 2% will be billed monthly to the credit card on file at Lodgix.

Once you've clicked to Agree to the T&C's, timestamps will be displayed showing when the feed was enabled.

Step #2: Map Booking.com Property IDs to Lodgix Property IDs

Enter your booking.com property ID.   Every property must have a unique ID.

THIS STEP IS VERY IMPORTANT.  NextPax will not accept the connection to Booking.com until the Booking.com IDs have been setup.

Where are my booking.com property IDs?

Where are my booking.com property IDs?

For those that have each property setup on a separate extranet, the Booking.com ID will be displayed on the very first page after logging into Booking.com.

Step #3: Enable the NextPax - Lodgix Feed within Booking.com

Step #3: Enable the NextPax - Lodgix Feed within Booking.com

The setup documentation from Booking.com for the Lodgix / NextPax connection is located here:

https://drive.google.com/file/d/0B5GBalm5zeXOdjd4Nk1tdUJkTDVyeWVic1VnQlY2bDNiVVZJ/view?usp=sharing

Once the Booking.com integration has been enabled and setup on both Lodgix and Booking.com,  NextPax will contact you via email when the connection is live.

NOTE:  The connection request will not be accepted by NextPax until you've assigned the Booking.com property ID's to Lodgix ID's as outlined in the previous step.

Step #4:  Confirm the Connection within Booking.com

SUPER IMPORTANT!!!   As soon as the connection is accepted, the rate inputs that you've previously setup in Booking.com are no longer used and the Booking.com system will only use the data coming from the Lodgix - NextPax connection.  If the connection contains no data (for whatever reason) Booking.com auto close the property.  The auto close script at Booking.com is run early in the morning and is only done once a day.  Thus it can be very frustrating if you confirm the connection before you have correctly mapped your Booking.com property IDs to your Lodgix property IDs.  Your properties will be closed on Booking.com and won't be open for booking again till the next run, 24 hours later and only if the connection issues have been resolved.

Rate Multipliers

Rate Multipliers

Within Lodgix a default currency must be chosen for all properties.   However Booking.com requires that listings be in the local currency.   So if your Lodgix account is set to use  the Euro, but Booking.com requires the Rupee for example, a rate multiplier will need to be set.   A rate multiplier of 1.10 for example will result in the rates being sent to Booking.com increased by 10%.  A setting of .90 will decrease the rates by 10%, etc..

NOTE:  When a booking is made on Booking.com and a corresponding invoice created in Lodgix, the invoice will not reflect the rate multiplier, the invoice will need to be manually edited to match the rates / fees on the Booking.com invoice.

Per Person Rates

Per Person Rates

The Booking.com integration will ignore any per person rates which are setup for that property in Lodgix.  You will need to set the "extra person base" and then the amount per person you wish to charge after the "base".  

Managing Expectations:  Connection Timelines

Managing Expectations:  Connection Timelines

From the time the Booking.com connection has been properly configured on both Lodgix and Booking.com, a most probable expectation would be a 2 to 5 business day time to completion.  Booking.com is a large organization and your Booking.com extranet may require some backend modifications to work with the NextPax - Lodgix feed.  At times, this can take a few days for Booking.com to make those changes.   Please be patient.

Cancellations

Cancellations

This is just a reiteration of what was stated at the beginning of this document.

Booking.com will not allow reservation cancellations by the property manager, only the guest can cancel. Canceling a Booking.com invoice on Lodgix will not cancel that booking on Booking.com.  Booking.com will still bill you for the booking, even though it has been canceled on Lodgix. Only the guest can cancel a Booking.com reservation and they must do it from within Booking.com.