Lodgix.com Manuals & TutorialsUser Manual Channel ManagementHomeAway / VRBO Integration: Troubleshooting

HomeAway / VRBO Integration: Troubleshooting

Calendars not syncing?  Properties not updating? Property not appearing in the feed?

I added a new property to Lodgix but it's not syncing with HomeAway or VRBO

I added a new property to Lodgix but it's not syncing with HomeAway or VRBO

If you've successfully added and enabled a new property on Lodgix, and if you want that property to appear in the HomeAway feed, you MUST enable that property to appear in the feed here (see image above):

http://www.lodgix.com/system/integration-partners/

Once that is complete, at 2am the feed will get pulled by HomeAway.

EVERY TIME A NEW PROPERTY IS ADDED TO LODGIX YOU MUST SPEAK WITH YOUR HOMEAWAY REPRESENTATIVE, or email pm-support@homeaway.com and make sure they are aware of the new listing and have setup your account to accept the new listing.

It's important to note that our only role is to get the property into the feed.  If the property is not syncing and you've followed the instructions above you need to contact support at HomeAway to resolve the issue.  Either contact your account manager or email them directly at pm-support@homeaway.com.   Be prepared to have your Lodgix customer id and new property id handy and reference it in your email to HomeAway.

Customer ID can be found here: http://www.lodgix.com/system/edit_settings

Property ID can be found here: http://www.lodgix.com/system/integration-partners/

HERE ARE SOME OTHER CHECKLIST ITEMS TO REVIEW:

Do you have an address setup for your property?

A full address with Latitude and Longitude coordinates is required for your property to appear in the feed. Look at the Status column within settings > channel management > integrations > homeaway, if next to your listing it says "Missing Address", then you have a problem with the address for your property and it must be corrected before it will appear in the feed.

Do you have images uploaded for your property?

To appear in the feed, a property must have at least four (4) images uploaded to Lodgix, assigning captions is usually a good idea as well!

Do you have a quote rental agreement setup?

Do you have a quote rental agreement setup?

There is a field, within settings > channel management > integrations > homeaway

http://www.lodgix.com/system/integration-partners/

Where a generic text rental agreement must be entered if using the quoting functionality at HomeAway.  If it's left blank, the quoting process will generate an error.

The XML error response that will be generated will look like this:

<?xml version="1.0" encoding="UTF-8"?>

<quoteResponse>

<errorList>

 <error>

  <count>1</count>

  <dayOfWeek>WED</dayOfWeek>

  <errorCode>0008</errorCode>

  <errorType>MERCHANT_ACCOUNT_ERROR</errorType>

  <message>Invalid property rental agreement.</message>

 </error>

</errorList>

</quoteResponse>

 

Do you have a dynamic Book it Now Rental Agreement setup in Lodgix?

Do you have a dynamic Book it Now Rental Agreement setup in Lodgix?

This is a requirement by HomeAway.  A rental agreement must be defined within settings > templates > PDF:

http://www.lodgix.com/system/report-templates/

Failure you to setup and define a default PDF rental agreement will generate the same error as the previous step and is required if integrating to HomeAway Book It Now.