Requesting a Signature

Guests that book through a third party channel such as Homeaway do not have the opportunity to sign the rental agreement at the time of booking. The same applies to reservations that you enter manually. For these bookings you will have to request a signature. You can create a trigger to automatically send the signature request, or you can request them manually as explained below.

Manual Signature Request Icon

Manual Signature Request Icon

Wherever that icon appears within Lodgix, you must click on it to send a manual digital signature request.  You cannot create an email response template and include the merge tag [DS_SIGN_LINK] and send the email through the normal correspondence or communication channels.  The link will not be populated in the email and your guests will be confused. YOU MUST SEND SIGNATURE REQUESTS VIA THE ICONS.

Dashboard Widgets

Dashboard Widgets

All Dashboard reservation widgets contain icons for invoices that have completed, needed or pending digital signatures.

Guest Control Panel > Details Tab

Guest Control Panel > Documents Tab

Window for Requesting Digital Signatures

Window for Requesting Digital Signatures

When you request a digital signature, a window will open that looks like above.

Email Template for Requesting Digital Signatures

Email Template for Requesting Digital Signatures

Lodgix comes preloaded with four customizable templates that are used when emailing guests.  You cannot create your own template, you can ONLY edit the templates we provide.

Edit the "Request Digital Signature Email" template if you wish to modify the text sent to the guest when requesting a digital signature.

If you create your own template and assign it to a type = Digital Signatures,and even replicate the merge tags within the system template, and then attempt to email the guest through the normal correspondence and communication windows within Lodgix, it will NOT work!